All server management subscriptions includes:

24/7 server and services monitoring

consulting services

 troubleshooting and installing specific software 

 troubleshooting hardware

 security audits and checks

 virus and anti-spam protection setup (per request)

 OS install (per request)

 OS and software updates

 backups and restore ( per request )

For time limited subscriptions, worked time is calculated on 15 min increments.
 

Basic server monitoring:

- 5 monitored services
- stats on server and services status
- notifications alerts by email/pager
- 1 hour monitored services troubleshooting
- additional hours for $20/hour

Basic server management:

This subscription is suitable for hosting providers with in-house support, which needs servers regularely updated, periodic security audits and troubleshooting.

- 3 hours of server management tasks per month
- additional hours for $20/hour

Unlimited server management:

This package is suitable for hosting providers, developers, webmasters who require more sysadmin hours per month.

- unlimited server management hours